SALES TAX
Required by law, Allonis LLC is required to charge sales tax on purchases made by its customers, unless that customer is going to resell the products to their customers, and collect sales tax at that time. We need to be able to prove to the state that our customers are going to resell these products. The method to do this is to get a copy of the customer's state's sales and use tax permit, or get a signed copy of the Michigan Sales Tax Exemption form.Click here to get the Michigan form.
If you are a customer of Allonis LLCs that is in the business of reselling our products, we need to have one of the above documents on file. Either send us a copy of your tax permit, or download this file, sign it, and return it to us.
MAINTENANCE
To ensure reliable operation of this product as well as protecting the safety of any person using or handling this device while powered, please observe the following instructions.
• Use the power supplies provided. If an alternate supply is required, check voltage, polarity and that it has sufficient power to supply the device it is connected to.
• Do not operate these products outside the specified temperature and humidity range given in the above specifications.
• Ensure there is adequate ventilation to allow this product to operate efficiently.
• Repair of the equipment should only be carried out by qualified professionals as these products contain sensitive components that may be damaged by any mistreatment.
• Only use this product in a dry environment. Do not allow any liquids or harmful chemicals to come into contact with these products.
• Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
DAMAGE REQUIRING SERVICE
The unit should be serviced by qualified service personnel if:
• The DC power supply cord or AC adapter has been damaged
• Objects or liquids have gotten into the unit
• The unit has been exposed to rain
• The unit does not operate normally or exhibits a marked change in performance
• The unit has been dropped or the housing damaged
RETURNS
Unopened products are returnable in the first 30 days from purchase. Custom configured or made systems are not returnable. All products returned must be in original packaging and in same condition as sent and will be resold as new.
SUPPORT
Should you experience any problems while using this product, first, refer to the Troubleshooting section of this manual before contacting Technical Support. When calling, the following information should be provided:
• Product name and model number
• Product serial number
• Details of the issue and any conditions under which the issue is occurring
• Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
WARRANTY
The Basics
Allonis LLC warranties its products that are purchased from all Authorized Allonis LLC Resellers or direct purchases. Products are guaranteed to be free from manufacturing defects and of sound physical and electronic condition.
Allonis LLC has developed a warranty that anyone can get behind. We really wanted to take all the “red tape” out of a warranty and just make is simple. Our 2 YEAR NO BS warranty hinges on 3 elements.
• If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone.
• If it’s broken, we will replace it in advance on our dime and we’ll also cover the return shipping. Repair is an option too, but it’s YOUR call.
• We know you know what you are doing. We will not make you go through unnecessary steps to troubleshoot an extender…
Coverage Details
Allonis LLC will replace or repair (at customer choice) the defective product. If the product is out of stock or on backorder it can either be replaced with a comparable product of equal value/feature set (if available) or repaired.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking information is unavailable for any reason, the warranty will commence 30 ARO (After Receipt of Order). The coverage continues for 2 years.
Red Tape
Allonis LLC is not responsible for untraceable purchases or those that were made outside of an authorized channel.
If we conclude that a product or serial number has been tampered with as identified by warranty seal or physical examination the warranty will be void. Additionally, excessive physical damage (beyond normal wear & tear) the warranty may be voided or prorated based on the extent of the damage as examined by
an Allonis LLC representative.
Damage caused by “acts of God” are not covered. They can include natural disasters, power surges, storms, earthquakes, tornadoes, sink holes, typhoons, tidal waves, hurricanes, or any other uncontrollable event related to nature.
Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate cooling, improper cabling, inadequate protection, static discharge are examples of this.
Products installed or sold by a third party to Allonis LLC will be serviced by the Authorized Allonis LLC Reseller. Accessories (IR Cables, RS-232, Power Supplies, etc.) are not included in the warranty. We will make acceptable efforts to source and supply replacements for defective accessories at a discounted rate as needed.
Obtaining an RMA
Dealers, Re-sellers, and Installers can request an RMA from Allonis LLC Tech Support Rep or their Sales Engineer.
You may also email
End users may not request an RMA directly from Allonis LLC and will be referred back to the Dealer, Reseller, or Installer.
Shipping
For USA (not including Alaska and Hawaii). Shipping is covered on advanced replacements for FedEx Ground (some expressed exceptions may apply). Defective product return shipping is covered by Allonis LLC using an emailed return label. Items must be returned within 30 days of receipt of the replacement product, after 30 days, the customer will be billed. Other return shipping methods will not be covered.
For International (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee.
Once the unit is scanned for return shipping Allonis LLC will ship the new unit for replacement.
Limitation on Liability
The maximum liability of Allonis LLC under this limited warranty shall not exceed the actual purchase price paid for the product. Allonis LLC is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory to the maximum extent permitted by law. Taxes, Duties, VAT, and freight forwarding service charges are not covered or paid for by this warranty.
Obsolescence or incompatibility with newly invented technologies (after manufacture of product) is not covered by this warranty.
Obsolescence is defined as:
“Peripherals are rendered obsolete when current technology does not support product repair or remanufacture. Obsolete products cannot be re-manufactured because advanced technologies supersede original product manufacturer capabilities. Because of performance, price and functionality issues, product redevelopment is not an option.”
Discontinued or out of production items will be credited at fair market value towards a current product of equal or comparable capabilities and cost. Fair market value is determined by Allonis LLC.
Exclusive Remedy
To the maximum extent permitted by law, this limited warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, express or implied. To the maximum extent permitted by law, Allonis LLC specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Allonis LLC cannot lawfully disclaim or exclude implied warranties under
applicable law, then all implied warranties covering this product, including warranties of merchantability and fitness for a particular purpose, shall apply to this product as provided under applicable law.
This warranty supersedes all other warranties, remedies, and conditions, whether oral or written, express or implied.